Refund Policy
Effective Date: August 28, 2026
FLIPSIDE LENDING, LLC is committed to reviewing legitimate billing concerns and refund requests where applicable. This Refund Policy applies to payments made directly to FLIPSIDE LENDING, LLC unless a separate written agreement provides different terms.
1. GENERAL POLICY
Refund eligibility depends on the specific payment, service, agreement, and circumstances involved. Refunds may be considered where appropriate, including:
- Duplicate payments
- Confirmed billing errors
- Overpayments
- Payments processed in error
- Refunds required by applicable law
Submitting a refund request does not automatically guarantee a refund.
2. SEPARATE AGREEMENTS
A separate written agreement, loan document, transaction document, or other applicable contract may contain specific provisions regarding fees, payments, deposits, or other charges. Where legally applicable, those specific written terms may govern the relevant transaction.
3. PAYMENTS AND SERVICES
Some payments may relate to services, administrative work, third-party costs, transaction processes, or other matters. Refund eligibility may depend on whether services were performed, expenses were incurred, or other applicable obligations exist.
4. CANCELLATION
If you wish to discuss cancellation of a requested service or process, contact us promptly. Any refund consideration may depend on:
- Work already performed
- Applicable expenses
- Transaction status
- Written agreements
- Applicable legal requirements
5. DUPLICATE PAYMENTS
If you believe you made a duplicate payment, contact us promptly. We will review available information. If a duplicate payment is confirmed and a refund is appropriate, we may process the refund using an appropriate method.
6. BILLING ERRORS
If you believe a payment was processed incorrectly, contact us and provide your name, approximate payment date, approximate payment amount, and a general description of the concern. Do not send full payment card information through unsecured email.
7. APPROVED REFUNDS
Approved refunds may be issued using the original payment method when practical and permitted. Processing methods may vary based on security, payment processor requirements, or other relevant circumstances.
8. PROCESSING TIMES
Refund processing times may vary depending on:
- Payment method
- Financial institution
- Payment processor
- Transaction review
- Verification requirements
9. UNAUTHORIZED TRANSACTIONS
If you believe a payment was unauthorized, contact your financial institution or payment provider promptly. You may also notify us so that we can review relevant information.
10. LEGAL RIGHTS
Nothing in this Refund Policy is intended to limit rights that cannot legally be limited.
11. CHANGES
We may update this Refund Policy from time to time. The Effective Date may be revised.
12. CONTACT
To request a billing or refund review, contact FLIPSIDE LENDING, LLC. Phone: 650-309-8482. Email: info@flipslending.com. Do not send highly sensitive payment information through unsecured email.